Immerion Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use the Immerion platform. They set out the relationship between us and our users and explain what we expect from players, and what players can expect from us. By registering an account or placing bets and wagers you accept these terms, any specific promotion rules, and any applicable local laws.

Account responsibilities

Players are responsible for keeping their account details secure and for any activity that occurs under their login. We expect accurate and up-to-date personal information at all times. You must not share account details, create multiple accounts, or permit others to access your account. We may suspend or close accounts where misuse, fraud, or suspicious activity is detected.

Account verification

We may ask for identity and address documents to verify your account, to comply with anti-money‑laundering checks and to protect your account. Verification must be completed before we process withdrawal requests or in circumstances where further checks are required. Failure to provide requested documents may result in restrictions on your account.

Eligibility requirements

To use our services you must meet the age and jurisdiction requirements stated during registration. If you are located in a jurisdiction where online gambling is prohibited, you must not register or use the platform. We reserve the right to refuse or restrict access where we believe you do not meet eligibility criteria.

Acceptable platform use

Our platform must be used lawfully and in line with these terms. Prohibited activities include collusion, use of automated tools or bots, money‑laundering, and attempts to manipulate games or promotions. Use of VPNs or other tools to conceal your location in order to bypass restrictions is not permitted. We may monitor activity and take action, including account suspension, where misuse is identified.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be provided at the time of the offer. General rules include wagering requirements, eligible games, maximum bet limits while a bonus is active, and expiry of bonus funds. We may require verification before bonus‑related withdrawals and reserve the right to withdraw or void bonuses in cases of suspected abuse.

Deposits and withdrawals

Deposit and withdrawal methods available to you are shown in the cashier. We aim to process requests promptly, but withdrawals are subject to verification and any applicable limits or holds. We reserve the right to apply limits to deposits and withdrawals, to require additional checks, and to refuse transactions that do not meet our verification standards.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We will investigate and aim to resolve matters fairly and promptly. Where a resolution cannot be reached informally, we will advise on any available independent dispute procedures relevant to your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by notification on the site or by email where possible. Continued use of your account following changes means you accept the revised terms. If you do not agree with an update you should close your account and stop using the service.