Player Privacy Policy

This Privacy Policy explains how Immerion collects, uses and protects personal data when you use our online casino and sportsbook services. We take your privacy seriously and set out below the types of information we process, why we do so and how you can exercise your rights. Please read this policy alongside any specific notices we provide at the point of collection.

Types of data we collect

We collect several categories of information to operate your account, process payments and keep our services secure:

Personal data

This includes name, date of birth, address, email, telephone number and identity documents you provide to verify your account.

Technical data

We record device information, IP address, browser type, operating system, device identifiers and general location data necessary to confirm jurisdiction and prevent fraud.

Transactional data

We keep records of deposits, withdrawals, game activity, bets, bonus use and other payment and transaction history needed to administer your account and meet legal obligations.

How we use your information

We use personal data to open and manage your account, to verify identity, to process deposits and withdrawals, and to provide customer support. Transactional and technical data help us prevent fraud, detect suspicious activity and improve system operation. Where you have consented, we may contact you with service updates and marketing; you can opt out at any time.

Information sharing and third parties

We share necessary data with trusted third parties such as payment processors, identity verification providers, hosting and analytics services, and fraud-prevention partners. We require these partners to protect your data and to use it only for specified purposes. We will disclose information to comply with lawful requests from authorities or to protect our rights and the safety of users.

Cookies and tracking technologies

We and our service providers use cookies, web beacons and similar technologies to operate the site, remember preferences, analyse usage and personalise content. You can manage cookie settings via your browser and through any cookie settings tool we provide. Blocking some cookies may affect site functionality.

Data protection practices

We apply technical and organisational measures to safeguard personal data, including encryption for data in transit, access controls and secure hosting. Access to personal data is restricted to staff and service providers who need it to perform their roles. We regularly review our security practices.

User rights, access, correction and deletion

You have the right to request access to the personal data we hold about you, to ask for inaccuracies to be corrected, and to request deletion in accordance with applicable law. You may also object to or restrict certain processing, or request portability where applicable. To exercise your rights, contact us at [email protected]. We will respond within a reasonable period and may need to retain information to satisfy legal or regulatory obligations.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified via the site or by email where appropriate. Please review this page periodically for the latest version.