Customer Support Center
Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. We can help with withdrawals, payment methods, recent wins and account verification, and guide you through active promotions, featured games or live betting queries. Contact us via live chat or email and we’ll aim to respond promptly, providing clear steps to resolve your enquiry and any follow-up you may require. You can also attach documents for verification or ask about withdrawals.
| Department | Contact |
|---|---|
| Customer Support | [email protected] Live chat: 24/7 Email replies within 2 hours |
| General Enquiries | [email protected] Response time: within 24 hours |
| Affiliate Enquiries | [email protected] Affiliate enquiries handled Mon-Fri |
| Phone | +44 20 7634 5827 Available during working hours |
| Working Hours | Mon-Fri, 09:00 to 18:00 Closed on public holidays |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or any enquiry that needs documents or explanation. Please send messages to [email protected] with a clear subject line and include your full name, registered email and a contact number so we can verify your account quickly. Providing up-to-date details helps avoid delays in resolving your case.
Submit Your Inquiry
Response Time
We aim to respond to enquiries promptly. Most requests receive a reply within one business day. Quick questions are often resolved the same day, while more complex issues such as account verification, payment investigations or regulatory checks may take longer depending on their nature. If you need urgent help, please use live chat for the fastest response.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot anything that could be improved, please get in touch. We read every message carefully and use feedback to refine site features, promotions and usability. Share your thoughts to help shape the service and improve the experience for all players.